CANCELLATION, REFUNDS AND RETURNS
Goods purchased in store
In accordance with the Consumer Rights Act, should you place your order in store and then change your mind we will allow you up to 7 days, from date of order, to either cancel or amend your order. Excluded from this are Made to order where we have instructed our suppliers to make the goods in your chosen fabric, design, wood colour, size etc. It is not possible to cancel these orders once our supplier has been instructed. This is due to the products bespoke nature.
Goods purchased in store from stock/clearance items
If you purchase an item or items from stock or clearance items and you simply change your mind, you may cancel your order any time prior to delivery.
Goods purchased on line or over the phone
If goods are bought on-line or over the phone where you have not had opportunity to inspect or view the goods in store and you simply change your mind, you have the right to cancel the goods any time between date of order and up to 14 days after delivery of the goods. This is in accordance with the Consumer Contracts Regulations. Should you wish to return the goods it would be at your expense and it is your responsibility to take good care of the goods and return them in their original packaging to our warehouse address. We recognise that some customers may not have the means to do this so we can arrange a collection on your behalf, charges for this will be in line with current carrier costs, these costs will be made clear prior to collection and full payment of these costs will be expected before collection takes place.
Until the goods are received back at our premises the goods belong to you the BUYER therefore you are liable for any loss or damage.
Bespoke, special offer or bulk orders are not subject to the 14 day return policy as these items will have been ordered and made up to your specific requirements. Should you place an order necessitating a specific sofa, size, style, cover, colour and we enlist our supplier to make this for you this will also fall outside of the 14 day return policy due to its bespoke nature.
Due to their intimate nature and for hygiene reasons, divan sets, mattresses, pillows and mattress protectors cannot be returned or cancelled, unless in accordance with your legal rights (i.e. confirmed defective by us).
Cancellation by us
We reserve the right to cancel any order if:
- We have insufficient stock to fulfil your request
- We are unable to deliver to your area
- One or more of the items ordered was priced incorrectly in store or on our website
- Your payment transaction has not been authorised
If we do cancel your order we will contact you either by phone, email or by letter to inform you of our decision. We will refund any monies due but will not be obliged to offer any compensation for disappointment suffered.
